Last Updated: 2026/06/29

Company: Luxury Hotel Industry: Hotel Industry

Job Description:

• Consistently delivering professional, gracious and culturally attuned hospitality that reflects the highest standards of the integrated resorts. Uphold the integrity and reputation of the company by creating lasting guest impressions and fostering guest loyalty.

• Deliver exceptional, discreet, and intuitive service across key touchpoints such as butler services, welcome services, and private hosting – ensuring a refined and memorable experience for premium guests. going beyond amenities or handling requests.

• Assist relationship management teams in delivering seamless pre-arrival, on-property, and post-departure experiences, acting as a liaison across departments. This includes support during the check-in and check-out process and every step of the customer journey.

• Adapt fluidly to the dynamic pace of day-to-day operations, with a proactive and solutions-focused mindset in responding to changing guest needs and operational priorities.

• Establish strong relationships with premium guests, helping to build and maintain accurate guest profiles.

• Collaborate closely with cross-functional teams to enhance both guest and employee experiences by sharing insights and contributing ideas.

• Foster a culture of continuous improvement where feedback is valued, best practices are shared to deliver exceptional, guest-centric service.

Job Requirements:

• Diploma/ Bachelor degree of Hospitality Management is preferred.

• At least 1 year experience of hotel or premium customer service experiences.

• Strong guest handling skills and problem-solving ability in fast-paced environment.

• Native speaker of Korea / Japan / Thailand / Malaysia. Good in Mandarin/English.