Last Updated: 2025/08/28

Company: Casino Resorts Industry: Hotel Industry

Job Responsibilities:

• Greet and welcome guests in an articulate, warm manner.

• Ensure accuracy of guest orders from beginning to end.

• Must anticipate guest needs at all times.

• Assist in serving food & beverages while engaging with guests.

• Must use guest name in a natural manner where possible.

• Handle guest enquiries and direct to the appropriate department.

• Be flexible and adapt within different sub-departments of the Food & Beverage Division or any other department of the hotel as assigned.

• Be fully conversant with all services and facilities offered by the hotel.

• Maintain excellent standard of personal appearance and hygiene at all times.

• Maintain good rapport and working relationships with staff in the outlets and all other departments.

• Accept any other duties and responsibilities assigned by the supervisor.

Job Requirements:

• High school certificate or equivalent training.

• At least 1 year of work experience in 4–5-star hotel restaurant an advantage.

• Customer service orientated, good communication and interpersonal skills.

• Team player who responds quickly to demands and thrives in a high-pressure work environment.

• Well-groomed, excellent hygiene, confident, friendly, polite

• Proven knowledge of F&B and restaurant services.

• Fluent Mandarin; working knowledge of English.