Last Updated: 2026/10/27

Company: Local Hotel Industry: Hotel Industry

Job Responsibilities:

• Manage on-site front-of-house services, guest reception and peak-hour staffing.

• Monitor team attendance, scheduling, service standards and etiquette.

• Implement a guest feedback process, follow up on feedback and drive improvements to lift guest satisfaction and loyalty.

• Oversee end-to-end F&B operations, service quality and staffing.

• Work with back-of-house to maintain food safety and brand standards.

• Control F&B costs, optimize resources and support menu updates, events and banquets.

• Handle recruitment, training and performance reviews for Front Office, Guest Services and F&B teams. Build a strong service team, reduce turnover and run regular skill training.

• Coordinate with other departments, analyze operational issues and propose improvements. Ensure compliance with company policies, Macau regulations and safety requirements.

Job Requirements:

• Bachelor’s degree in hospitality management, Hotel Administration, or a related field.

• Minimum 5 years of managerial experience in hotel hospitality industry.

• Possess operation management’s experience among Front Office, Guest Services, F&B and Rooms Division.

• Customer-focused, good at identifying guest needs and improving guest experience.

• Capable of independently setting operational standards, managing teams and resolving operational issues, familiar with Macau hotel hygiene and safety regulations.

• Strong team leadership, rostering, cross-departmental communication and emergency response skills.

• Capable of managing multi-department teams to achieve operational targets.

• Analyze operational data, control expenses and drive operational optimization.

• Possess hospitality related certificates is an advantage.

• Proficient in office tools and hotel systems.

• Fluent in Cantonese, Mandarin and English.